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Zoho CRM or Bigin?
Picking the right CRM system for your needs

"How is Bigin different from Zoho CRM, and how do I pick the right solution for my needs?"
You've probably asked yourself this question as you've browsed through our website. We get it. It's tough to pick a CRM solution and invest significant time and money into that process. Don't we all love a little guidance in making the important decisions in life? With this page, we'll help you choose the right CRM fit for your business.

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Frequently Asked Questions

Let's have a look at some frequently asked questions from our prospects and
customers around this topic.

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What is Bigin?−

Bigin is an offshoot of Zoho CRM. It is a pipeline-centric CRM solution built and priced for the needs of small businesses. Bigin is a simple-yet-powerful CRM solution that lets small businesses keep track of their deals, organize contacts, oversee activities, and manage their customer relationships.

What is Zoho CRM? +

Zoho CRM is the world's favorite customer relationship management platform, helping growing businesses and enterprises alike build great relationships with their customers, and ensure they deliver top-notch customer experience every single time.

Started in 2005 as one of the first cloud applications launched by Zoho, CRM has grown to be the preferred choice of more than 150,000 businesses worldwide. Zoho CRM has been consistently rated highly by industry analysts and software reviewers. You can check out the complete list of our awards here.

Why did Zoho build Bigin?+

I'm using spreadsheets, and I want to switch to a CRM tool for the first time.
What should I pick?+

You can begin with Bigin. As the name suggests, it's the perfect beginner's CRM for small businesses that are looking to move away from spreadsheets and other archaic ways of managing their customer information. With an easy migration program, you can instantly import your spreadsheets in to Bigin and start to see changes in your business productivity from day one.

My business is too small to use a CRM. I'm not sure if I should even be using one. +

Well, we believe no business is too small for CRM. While a pen and notebook, or even a list-making tool can be enough to get your operation started, it can only help you so much. Simply put, every business deserves a CRM to help them grow.

I'm already using a CRM system and planning to switch. +

Depending on the features you need in a CRM, you can choose to try out Bigin or any of Zoho CRM's higher plans with a risk-free, free trial. You can also simply drop an email to sales@zohocorp.com. with your requirements, and one of our sales reps will get in touch with you to help you out.

What if my business needs outgrow Bigin? Can I upgrade to Zoho CRM later? +

When small businesses eventually outgrow Bigin, they can easily switch over to Zoho CRM, and get the best of all our higher-level features for their business. They will be able to migrate all their data and preferences into Zoho CRM to ensure that their transition is seamless and doesn't affect their day-to-day business process whatsoever.

I'm a Zoho One user. Is Bigin included in Zoho One?+

Yes. Bigin is included as part of the Zoho One suite and you can use Bigin as your preferred CRM solution if it's the right fit for your needs. There is no restriction if you want to use both Zoho CRM and Bigin together. Data sync between the two solutions is made possible through Zoho Flow.

Detailed Feature Comparison

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Features	Bigin Free	Zoho CRM Free	Bigin Express	Bigin Premier	Zoho CRM Standard	Zoho CRM Professional	Zoho CRM Enterprise	Zoho CRM Ultimate
PRICING (Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.)
Billed Yearly	Free for 1 user	Free for 3 users	₹400	₹700	₹720	₹1,200	₹2,100	₹2,300
Billed Monthly	Free for 1 user	Free for 3 users	₹550	₹900	₹1,080	₹1,800	₹2,700	₹2,800
SALES FORCE AUTOMATION
Lead and Contacts Management
Accounts/Companies Management
Deal Management
Tasks, events and notes
Sales Forecasting	-	-	-	-
Macros	-	-	-	-	-
Multiple currencies	-	-	-
Signals	-	-			-
Advanced filters
Lead Scoring	-	-	-	-
Scoring rules	-	-	-	-	10 rules/module	20 rules/module	30 rules/module	50 rules/module
Assignment rules	-	-	-	-	-
Reminders		-
Email parser	-	-	-	-	-	-
Email Association with Deals	-	-	-	-	-
PRODUCT CUSTOMIZATION
Customize related lists tabs
Rename tabs	-		-	-
Custom list views	5/Module	5/Module	25/Module	50/Module	50/Module	Unlimited	Unlimited	Unlimited
Custom fields	-	-	10 fields/module	25 fields/module	10 fields/module	155 fields/module	300 fields/module	500 fields/module
Custom links	-	-	-	-	-	10/module	10/module	50/module
Custom modules	-	-	-	-	-	-	100 modules (2 modules/user license)	500 modules (5 modules/user license)
Custom buttons	-	-	-	-	-	-	50/module	250/module
Sandbox	-	-	-	-	-	-
Page layouts	-	-	-	-	-	-	3/module	6/module
Canvas view	-	-	-	-	1 views/user/org	3 views/user/org	5 views/user/module	25 views/user/module
Layout Rules	-	-	-	-	-	-	10/layout	10/layout
Validation Rules	-	-	-	-	-	5 rules/layout	10 rules/layout	25 rules/layout
Subforms	-	-	-	-	-	-	2/module	5/module
Translations	-	-	-	-	-	-
Unique fields	-	-	2 fields/module	2 fields/module	2 fields/module	2 fields/module	2 fields/module	2 fields/module
AUTOMATION & PROCESS MANAGEMENT
Workflow Rules	3 Rules (1 Condition/Rule)	10 Rule/ Module	10 Rules (1 Condition/Rule)	30 Rules (1 Condition/Rule)	30 rules/module 5 conditions/rule	80 rules/module 5 conditions/rule	125 rules/module 10 conditions/rule	150 rules/module 10 conditions/rule
Mass Emails	-	150 emails/day	150 emails/day	300 emails/day	250/day/org	500/day/org	1000/day/org	2000/day/org
Stage Transition Rules	-	-	-		-	-
Approval Process	-	-	-	-	-	-
Workflow Scheduling	-	-	-
Blueprint - Process Management	-	-	-	-	-	3	50	100
Webhooks	-	-	-	-	-	1/action 50,000 calls/day or 100 calls/user license/day Limit applicable for the org. (whichever is lower)	1/action 500,000 calls/day or 500 calls/user license/day Limit applicable for the org. (whichever is lower)	1/action 1,000,000 calls/day or 1000 calls/user/day Limit applicable for the org. (whichever is lower)
Workflow Emails ( Max limit per day. Actual limit will vary based on user licenses. )	150 emails/day	150 emails/day	5000 emails/day	5000 emails/day	5000 emails/day	10,000 emails/day	25,000 emails/day	50,000 emails/day
ANALYTICS
Charts
KPI	-	-
Funnels	-	-	-	-	-	-
Target Meter	-	-	-	-	-	-
Comparator	-	-	-	-	-	-
Anomaly Detectors (Powered by Zia)	-	-	-	-	-	-	10 trends Additional 1/user (Maximum 50)	20 trends Additional 2/user (Maximum 100)
Standard dashboards	-	-
Custom dashboards	-	-	10 Dashboards	20 Dashboards	10 Dashboards	Unlimited	Unlimited	Unlimited
EMAILS
Email templates	5	10	20	40	100	Unlimited	Unlimited	Unlimited
Email Insights	-	-
Email opt-out
Email relay	-	-	-	-	-	10 relay servers	20 relay servers	20 relay servers
BCC dropbox for email	-	-	-	-
Email Authentication	-	1 Domain	-	-	5 Domains	10 Domains	20 Domains	20 Domains
Marketing campaigns	-	-	-	-
Auto-responders	-	-	-	-	-	-	3 autoresponders	5 autoresponders
Zoho CRM for Google Ads	-	-	-	-	-
WEB FORMS
Web-to-contacts form	1 form	1 form	3 forms	5 forms	5 forms	10 forms	20 forms	100 forms
Approve records
Notify owner	-	-
TEAM COLLABORATION
Tagging	-	-	5 tags/record 20 tags/module	5 tags/record 30 tags/module	5 tags/record 20 tags/module	10 tags/record 60 tags/module	10 tags/record 100 tags/module	10 tags/record 200 tags/module
Motivator (formerly Gamescope)	-	-	-	-	-
Calendar	-		-	-
Calendar sync through CalDAV	-	-	-	-
Calendar Booking	-	-	-	-
Status updates	-		-	-
Direct messages	-		-	-
Attach files to feeds	-		-	-
Follow-up rules	-		-	-
Groups for team collaboration	-	-	-	-
INVENTORY MANAGEMENT
Products Module		-			-
Price books	-	-	-	-	-
Sales quotes	-	-	-	-	-
Sales orders	-	-	On integration with Zoho Books	On integration with Zoho Books	On integration with Zoho Books
Invoices	-	-	Free integration with Zoho Invoice	Free integration with Zoho Invoice	Free integration with Zoho Invoice
Vendors	-	-	-	-	-
Purchase orders	-	-	-	-	-
DOCUMENT LIBRARY
File Attachments
Folder sharing	-		-	-
File versioning	-		-	-
Reviews	-		-	-
FILE STORAGE
Free storage/org	1 GB	1 GB	1 GB	1 GB	1 GB	1 GB	1 GB	5 GB
Free storage/user license	-	-	512 MB	512 MB	512 MB	512 MB	1 GB	1 GB
Additional file storage	-	-	₹4 /month/5GB	₹4 /month/5GB	₹4 /month/5GB	₹4 /month/5GB	₹4 /month/5GB	₹4 /month/5GB
DATA ADMINISTRATION
Data storage	500	5000 records (10 MB)	50,000 records	100,000 records	100,000 records (200 MB)	10 GB (5M records approx)	10 GB (5M records approx)	10 GB (5M records approx)
Import data (records/batch)	250	1000	10,000	10,000	10,000	20,000	30,000	50,000
Export module data
Free Data backup	-	-	2 backups/month	2 backups/month	2 backups/month	2 backups/month	2 backups/month	4 backups/month
Additional Data backup	₹5 /request	₹5 /request	₹5 /request	₹5 /request	₹5 /request	₹5 /request	₹5 /request	₹5 /request
De-duplicate data	-	-	-	-	-
Import history	Past 60 days	Past 60 days	Past 60 days	Past 60 days	Past 60 days	Past 60 days	Past 60 days	Past 60 days
SECURITY ADMINISTRATION
Profiles	2	2	5	10	5	15	25	50
Organizational hierarchy (Roles)	2	2	5	10	5	25	250	500
Field-level security	-	-	-	-	-
Groups	-	-	-	-	20	30	50	250
Territory management	-	-	-	-	-	-	150	250
Audit Logs	-	-
Allowed IPs	-	-	-	-
GDPR Compliance
ZOHO INTEGRATIONS
Zoho Campaigns
Zoho Desk
Zoho Flow
Zoho Sites
Zoho PhoneBridge for Call Centers		-
Zoho Meeting	-
Zoho Analytics	-
Zoho Books	-
Zoho Invoice	-
Zoho Projects	-		-	-
Zoho SalesIQ	-		-	-
Zoho Cliq	-		-	-
Zoho Survey	-	-	-	-
Zoho Social	-		-	-
Zoho Forms	-	-
Zoho Creator	-	-	-	-	-
Zoho Finance Suite	-	-	-	-	-
Zoho Webinar	-	-	-	-	-
Zoho Backstage	-	-	-	-	-	-
Zoho Mail Add-on	-	-	-	-	-
Zoho Writer Add-on	-	-	-	-	-
THIRD-PARTY INTEGRATIONS
Zapier Integration
Plug-in for Microsoft Outlook	-	-	-	-	-	-
Plug-in for Microsoft 365	-	-			-
MS Teams Integration	-	-	-	-
Gmail add-on (G Suite)
Export events to Google Calendar ( G Suite)	-
Export to Google Tasks ( G Suite)	-
Synchronize Google Calendar (G Suite)	-	-
Synchronize Google Contact (G Suite)	-	-
Slack Integration	-	-	-	-	-	-
Integration with online meeting providers	-	-	-	-
CRM Marketplace (Extensions & integrations)	-	-	-	-
DEVELOPER TOOLS
APIs (Max allowed credits)	-	5000 credits/day/org.			100,000 credits/day/org.	500,000 credits/day/org.	1,000,000 credits/day/org (1000/user)	Unlimited (2000/user)
Mobile SDK	-	-	-	-	-	-
Web Apps SDK	-	-	-	-	-	-
Widgets	-	-	-	-	-	-
Connections	-	-	-	-	-	-
Functions	-	-	-	-	15,000 credits/day/org.	20,000 credits/day/org.	200,000 credits/day/org (500/user license)	Unlimited (1000/user license)

Detailed Feature ComparisonDownload as a PDF Detailed Feature Comparison

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for your business?

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Zoho CRM or Bigin? Picking the right CRM system for your needs

Frequently Asked Questions

Detailed Feature Comparison

Features

Bigin Free

Zoho CRM Free

Bigin Express

Bigin Premier

Zoho CRM Standard

Zoho CRM Professional

Zoho CRM Enterprise

Zoho CRM Ultimate