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Are you having trouble choosing the right CRM? Along with features and pricing, trust is an important factor that drives purchase decisions. And that trust is something we should earn, and we will. Take a look at what established critics say about us, how the #ZohoCRMFamily rates us, and how we fare on popular review websites.
PCMag - Winner, Customer Choice & Editor's Choice
This is an award that's very personal for Zoho CRM, because it came from the people who matter—our customers. In 2019, PCMag surveyed their readers about their experiences with CRMs, and the results were impressive. Zoho CRM topped the list on several categories, and was found to be the only vendor with a positive NPS score.
Zoho CRM received both the Customer Choice award and the Editors' Choice award, emerging as the leader on both fronts.
Gartner Peer Insights Customers' Choice - Best Sales Force Automation Software
Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through their Customers’ Choice label. They found Zoho CRM to be the Best Sales force Automation Software twice in the same year, on April and October, 2019.
Software World - Winner, Best Lead Management Software
Software World assigns vendors with a score based on user satisfaction (reviews and ratings), social media buzz, online presence, and other relevant information. Zoho CRM lead the rankings with an aggregate score of 99/100 as the Best Lead Management Software for 2020.
Destination CRM - Leader of Sales Force Automation, two years in a row
CRM Magazine awarded their 17th and 18th annual CRM Market Awards in 2018 and 2019, recognizing Zoho CRM as the leader for Best Sales Force Automation Software for two years in a row. We were also named Best CRM for Small Businesses on these years, too!
GetApp - Best CRM Software for 2019 - Runner Up
GetApp, a leading business app discovery platform, ranked the top ten CRM software solutions in the market in 2019, placing Zoho CRM in second place with a score of 76/100, trailing Salesforce by just a few points.
It's also worth noting that Zoho CRM had the highest score in the Security category, demonstrating how much we care about our customers' data.
FinancesOnline - Expert's Choice Award, three years in a row
For the past three years (2017-2019), Zoho CRM has been the recipient of the Expert's Choice award from Finances Online, with an amazing 9.4/10 score from critics. Zoho CRM was also recognized for Great User Experience in 2019, with a 94% User Satisfaction score.
SaaSworthy - Most Worthy Software
In Sept 2019, SaaSworthy listed Zoho CRM as one of the Top 3 Most Worthy Software of 2019, among the 112 CRM products evaluated. We also secured spots in their top 20 lists based on popularity, rating, growth, and search volume. Zoho CRM truly is worthy!
Business.com - Best CRM Software
Matt D'Angelo from business.com named Zoho CRM the Best CRM of 2019 for small businesses. He singled out Zoho's combined affordability and functionality for praise, making it their favorite CRM for small business owners.
TrustRadius - Top Rated CRM of 2019
Zoho CRM was one of the highest rated platforms on TrustRadius in 2019. It's worth noting that top rated awards are not influenced by analyst opinion, the vendor’s company size, popularity, or status as a TrustRadius customer.
Business News Daily - Best CRM Software of 2020
Business News Daily researched and analyzed dozens of applications, and published their best picks for CRM earlier this year. Zoho CRM took the crown as the Best Overall CRM for the breadth of functionality offered for our price point.
SoftwareReviews - Leader in Data Quadrant and Emotional Footprint Quadrant
Zoho CRM emerged as the champion again on two fronts with SoftwareReviews. In Jan 2019, SoftwareReviews released an extensive report on CRM software, ranking them based on their features, vendor capability, user satisfaction, and likelihood to recommend. Zoho CRM made it to the top in the Data Quadrant in addition to leading in several other specific categories in their evaluation.
Later in Nov 2019, SoftwareReviews made another report on emotional footprint, an evaluation of the emotional sentiment that users have for a vendor based on the quality of their experiences with them. Zoho CRM bested every other CRM to emerge as the favorite CRM among users, far ahead of the next CRM on the list.
Capterra - Capstone in Top CRM Software Round Up
Capterra's series of Top 20 reports covers three distinct topics: affordability, user-friendliness, and popularity. Zoho CRM has been classified as one of their Capstones—CRM solutions that won them over on all three categories. Zoho CRM is one of the highest-rated software solutions on their list, and has the most reviews as well.
Gartner MQ - Challenger in Sales Force Automation
Zoho CRM took a spot in the challenger quadrant in Gartner's Sales Force Automation MQ for the year 2019. They wrote, "Zoho has moved from the Niche Players to the Challengers quadrant this year, based on improved sales execution, market strategy and customer service, as well as its scope of product capabilities."
Constellation Research Group - Best Enterprise Software Vendor
We started 2020 with a bang. Constellation Research Group announced their 2019 Enterprise Awards in January, and crowned Zoho as the Best Enterprise Software Vendor of 2019.
They wrote that, "The relentless focus on reinvention and new ways of working has enabled the organization to deliver not only innovation at scale, but also a massive breadth of business applications and platform."
Forbes - The Cloud 100
Forbes has inducted Zoho into the Forbes Cloud 100, marking us as one of the best private companies in the world. The companies on the Cloud 100 stand out for their growth, sales, valuation, and culture, as well as a reputation score derived from consultation with 40 CEO judges.
Thank you for picking Zoho CRM!
Zoho CRM appreciates the work done by the talent behind the research and evaluations that help buyers find the software solutions they're looking for. We'd like to thank them for considering Zoho CRM for the awards and titles we've received thus far.
This year, Zoho CRM is poised to continue our winning streak, and with that, we're excited to bring in new members to the #ZohoCRMFamily, too.
Choose the best, choose Zoho CRM the world's favorite!