| | FREEGet StartedGet Started | BASICTRY NOWTRY NOW | PROFESSIONALTRY NOWTRY NOW | ENTERPRISETRY NOWTRY NOW |
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| PRICING
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| Billed Annually | Free | /month | /month | /month |
| Billed Monthly | Free | | | |
| FEATURES |
| The number of authorized users that can be added.Operator seats included | 3 | 1 | 1 | 1 |
| The number of websites in which you can add the Zoho SalesIQ code. You can purchase more brands as an add-on.Brands | 1 | 1 | 1 | 1 |
| Personalize your Zoho SalesIQ account by replacing the default logo and favicon with that of your company's.BRANDING |
| Company favicon | - | Yes | Yes | Yes |
| Company logo | - | Yes | Yes | Yes |
| FOR OPERATORS |
| Grant appropriate roles (Associate, Supervisor, or Administrator) with varying permissions to your operators.Roles and permissions | Yes | Yes | Yes | Yes |
| The total number of unique chats you can have with visitors from your Zoho SalesIQ account each month.Chat volume per month | 100 | 1000 | Unlimited | Unlimited |
| Group operators into departments for routing incoming chats to them.Departments | 1 | 3 + (number of brand purchased x 3) | 5 + (number of brand purchased x 3) | 25 + (number of brand purchased x 3) |
| The number of rules you can set up to automate chat triggers based on your business needs.Proactive chat trigger rules | - | 3 | 10 | 100 |
| The number of rules you can set to route incoming chats to different operators based on the criteria of your choice.Chat routing rules | - | 3 | 10 | 100 |
| The number of rules you can set to assign your website visitors to specific operators.Visitor routing rules | - | 3 | 10 | 25 |
| Stop spammers from accessing the chat widget on your website by blocking their IP addresses.Block IP | - | - | Yes | Yes |
| Give your team a professional workplace by creating a list of terms you deem abusive and configuring chat closure or block IP when they come up in a chat. Profanity Management | - | - | - | 10 libraries |
| Automatically get chats translated to a language you're fluent in and get your responses translated to your customer's language.Chat translation | - | - | - | Yes |
| Transfer chats to other operators when you encounter questions that are beyond your area of expertise.Chat transfer | - | Yes | Yes | Yes |
| Add another operator from your team to an ongoing live chat conversation.Group chat with customers | - | Yes | Yes | Yes |
| View the chat archives of all visitors who've had a chat with your team.Chat history | 30 days | Unlimited | Unlimited | Unlimited |
| Set an upper limit on the number of chats that are assigned to each of your operators at a time.Concurrent chat limit | yes | Yes | Yes | Yes |
| Configure your chat window on each of your websites to go offline after work hours. Customers can still leave you an offline message that you can address later.Brand-specific business hours | - | Yes | Yes | Yes |
| Configure the email addresses you want to use when sending visitors email responses and chat transcripts, as well as which email address will receive customer feedback, missed chat alerts, or alerts when agents block an IP.Department based email configuration | - | - | Yes | Yes |
| Email templates | - | 25 | 50 | Unlimited |
| Get more information about your visitor's company without any third-party integrations.Company profile enrichment using Zia | - | - | - | Yes |
| Monitor ongoing live chats by your operators to ensure all aspects of your customer communication meets your standards.Operator chat monitoring | - | - | Yes | Yes |
| WEBSITE VISITOR TRACKING |
| View a real-time list of all your website visitors along with their status, grouped into four segments with varying priority levels based on the criteria you define.Live tracking dashboard | Yes | Yes | Yes | Yes |
| The total number of daily unique visitors that you can track from your Zoho SalesIQ account per month. You can extend this by purchasing an add-on.Number of visitors tracked per month | 10K | 50K | 100K | 200K |
| Gauge your prospects' sales-readiness based on your own criteria. Lead scoring rules | - | 25 | 25 | 100 |
| Set up rules to rank your B2B leads based on criteria like industry, company size, number of visits by employees of the company, and more.Company scoring rules | - | 25 | 25 | 100 |
| CHATBOTS |
| Custom chatbots | - | 1 | 5 | 10 |
| An NLP-driven chatbot powered by our own AI technology, Zia, to understand common customer queries and answer them using your resource library.Answer BotZia | - | - | - | Yes |
| PEOPLE |
| Get an overview of all the visitors who have visited your website and their details.Visitors | Yes | Yes | Yes | Yes |
| Get a list of visitors who've left you their contact information such as email address, phone number, etc. that can be used to perform a follow-up.Contacts | Yes | Yes | Yes | Yes |
| For easy B2B contact management, get a list of all companies whose employees have initiated a chat with you, along with enriched company details.Company | - | Yes | Yes | Yes |
| Export the data on your people module into .csv or .xls files. Export People data | - | - | Yes | Yes |
| FOR YOUR CUSTOMERS |
| Let customers leave a message, even when all your agents are offline, which you can easily respond to at a later period. Offline messaging | Yes | Yes | Yes | Yes |
| Give customers access to all past conversations they've had with your operators, as individual conversations right within the chat window.Visitor-side chat history | - | Yes | Yes | Yes |
| Allow visitors to reopen a closed chat to seek further assistance on the issue with context.Reopen a chat | - | Yes | Yes | Yes |
| Give customers the authority to mask their credit card number when shared over your live chat. This feature masks all but the last four digits of the number, replacing them with an X.Credit card masking | Yes | Yes | Yes | Yes |
| MEDIA |
| Share files with your visitors, to quickly give them access to the solutions they need.File sharing | Yes | Yes | Yes | Yes |
| Make and receive audio calls from your website visitors right from the chat window.Click to call | - | Yes | Yes | Yes |
| Aid customers visually by sharing your screen. You can also ask them to share their screen to understand their issue better and provide instant help.Screensharing | - | Yes | Yes | Yes |
| RESOURCES |
| Compose documents like product details, policies, and instructions that customers can view right from the chat window. Your Answer Bot can also suggest these to visitors in response to a query.Articles | - | 100 | 1000 | Unlimited |
| Provide responses to common questions that your Answer Bot and operators can use to directly answer visitor queries. FAQs | - | 50 | 1000 | Unlimited |
| Questions unanswered by your Answer Bot are automatically recorded along with the number of occurrences so your team can keep your resources module up to date.UAQ | - | - | - | Yes |
| Quickly launch canned replies—pre-programmed responses to common questions—to save time and deliver quick solutions to customer questions.Canned replies | 25 | 25 | 1000 | 5000 |
| Give your Answer Bot a human touch by adding a library of engaging phrases to facilitate friendly interaction with customers.Small talks | - | - | - | 10 |
| Create a library of terms related to your domain, along with alternates, so your Answer Bot is well-trained to respond when customers use industry jargon.Business terms | - | - | - | Yes |
| CHANNELS |
| Give your visitors a gateway to instantly reach out to you by adding live chat to your website.Website | Yes | Yes | Yes | Yes |
| Add live chat to your iOS and Android mobile applications and connect with your app users in real time.Mobile app | Yes | Yes | Yes | Yes |
| Add a chat widget to your email signature so prospects can chat with you right from their inbox.Email Signature | - | yes | Yes | yes |
| Provide seamless support to customers who've subscribed to your business's telegram bot.Telegram | - | - | Yes | yes |
| Provide seamless support to customers and engage new leads visiting your Facebook page through your business's Facebook MessengerFacebook Messenger | - | - | Yes | yes |
| CUSTOM TOOLS |
| Create custom app integrations to access your third party tools and data within SalesIQ.Widgets | - | - | 30 | 50 |
| Map your brand-specific third-party apps and data to the relevant brand.Brand-specific widgets | - | - | 3 | 5 |
| Create and manage the data fields to be displayed in your widgets and their specific actions using form controllers.Form controller | - | - | 10 | 100 |
| Set up webhooks to receive updates about organization structure modifications like changes in operators, departments, etc.Admin webhooks | - | - | - | 3 |
| Set up webhooks to receive updates about customer data modifications changes in initiated chats, customer details, etc.Data webhooks | - | - | - | 10 |
| Get reports on your visitor stats and operator performance, top agents, and peak activity hours delivered right to your inbox.REPORTS |
| Daily reports | Yes | Yes | Yes | Yes |
| Weekly stats | - | - | Yes | Yes |
| Monthly stats | - | - | Yes | Yes |
| PLUGINS |
| Wordpress | Yes | Yes | Yes | Yes |
| OpenCart | Yes | Yes | Yes | Yes |
| Joomla | Yes | Yes | Yes | Yes |
| Drupal 7 | Yes | Yes | Yes | Yes |
| Drupal 8 | Yes | Yes | Yes | Yes |
| OSCommerce | Yes | Yes | Yes | Yes |
| Cs-cart | Yes | Yes | Yes | Yes |
| Magento | Yes | Yes | Yes | Yes |
| WooCommerce | Yes | Yes | Yes | Yes |
| PrestaShop | Yes | Yes | Yes | Yes |
| Sharepoint | Yes | Yes | Yes | Yes |
| Facebook | Yes | Yes | Yes | Yes |
| INTEGRATIONS |
| Integrate Zoho SalesIQ with your Zoho CRM account and give your team instant access to your customer database.Zoho CRM | Yes | Yes | Yes | Yes |
| Integrate Zoho SalesIQ with your Zoho Desk account and give your team instant access to all your customer support interactions.Zoho Desk | Yes | Yes | Yes | Yes |
| Conduct remote support sessions in real-time by allowing users to give you access to their screen. You get up to one session per day per user for free across all plans.Zoho Assist | Yes | Yes | Yes | Yes |
| Turn your Zoho SalesIQ reports into actionable insights by integrating with Zoho Analytics.Zoho Analytics | - | - | Yes | Yes |
| Track visitors landing on your website from your email campaigns and add warm leads directly from SalesIQ to relevant mailing lists.Zoho Campaigns | Yes | Yes | Yes | Yes |
| Integrate your MailChimp account with Zoho SalesIQ to identify the traffic your website receives through marketing emails and targeted campaigns.MailChimp | - | Yes | Yes | Yes |
| Get a complete view of all your support interactions logged in one, organized database by integrating you Zendesk account with Zoho SalesIQ.Zendesk | - | Yes | Yes | Yes |
| Improve both sales and support by leveraging your Salesforce CRM data available within your Zoho SalesIQ dashboard.Salesforce CRM | - | Yes | Yes | Yes |
| Get complete details of all your visitors, including their organization, industry, business size, annual revenue and much more.ClearBit | - | Yes | Yes | Yes |
| Get complete details of all your visitors, including their organization, industry, business size, annual revenue and much more.Leadberry | - | Yes | Yes | Yes |
| Start outbound calls directly to your prospects’ and customers’ phone number right from your SalesIQ window. We support 106 major cloud telephony providers including RingCentral, Jive, and Amazon Connect.Cloud telephony and PBX | - | - | - | Yes |
| Use Zoho SalesIQ on Mac, Windows or Ubuntu desktops for a browser-free experience.DESKTOP APPS | yes | yes | yes | Yes |
| With the Zoho SalesIQ mobile app, operators can chat with customers from their mobile devices.OPERATOR MOBILE APP | Yes | Yes | Yes | Yes |
| Get a live feed of your website visitors, customer behavior, popular pages, top-performing departments, and more as easy-to-read graphs, charts, and tables, on your TV screen.APPLE TV APP | - | - | Access on 10 devices | Access on 100 devices |
