Omnichannel customer service software to delight and retain customers

Over 50,000 businesses around the world trust Zoho Desk to improve agent productivity, increase customer happiness, and build loyalty. Transform your customer service with the industry's first context-aware help desk.

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Trusted by teams at

Essilor
McAfee
LycaMobile
Godrej
Daimler

NHS
Sunderland College
Stella Telecom
Jaguar Land Rover
Attica Group

Cleartrip
Zomato
IIFL
Teleport Asia
Pioneer Insurance Philippines

Rio Tinto
KMart
University of New South Wales
Rhipe
Greenwich College

Dafiti
Azurian
ITMS
Sodimac
Digicel

Help Desk Capabilities

Omnichannel
Workflow Automation
Platform
Self-Service
AI

Omnichannel

Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website. Respond and perform follow-up activities without breaking a sweat.

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Self-Service

Embed a knowledge base, user community, and AI capabilities into your website, SaaS product, and mobile app, to help your customers find answers quickly.

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Workflow Automation

Automate repetitive manual actions, and manage complex cross-functional service processes. Spot bottlenecks in your processes and track accountability at all times.

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Artificial Intelligence

Proactively triage support tickets, analyze customer sentiments, and spot anomalies in ticket traffic using Zia, the AI-powered assistant for Zoho Desk.

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Platform

Connect Zoho Desk with other tools your team uses and add custom capabilities through REST APIs. You can even build your own help desk based internal apps through SDKs. Be a maker!

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Improve agent productivity at scale
Transform how your team defines productivity and keep your agents working at their efficient best.
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Offer 24/7 support without a global team
Build a robust self-service operation and empower your customers to find solutions on their own.
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Manage support processes without a glitch
Get the basics of your customer support processes right and make life easier for your agents. Well-defined processes make for efficient agents and happy customers.
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See complaints through to meaningful closure
Deliver consistent, quality support to your customers, irrespective of the products or services you sell. Keep in place the capabilities that aid in customer satisfaction and timely ticket resolution.
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Works across verticals and scales to every business size

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IT/ITES

Enterprise

Telecom

SaaS

SMB

small business help desk software - Zoho Desk

Rated as a leader by customers and experts

"Zoho Desk has helped us provide great support availability across multiple channels, maintain prompt response times, and manage the overall customer experience without breaking a sweat."

Matthew Cianfarani, COO at Cartika Inc.

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What's New

Head over to What's New page to stay up to date with new product features, enhancements to existing ones, and major releases for Zoho Desk.

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Join the Community

Engage with millions of Zoho users to discover success stories, find answers to product questions, offer product feedback and ideas, and learn best practices together.

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Become a Partner

Zoho partners with top-notch VARs, MSPs, SIs, consultants and technology partners. Join us to build and implement ground-breaking solutions that create superior customer experiences.

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Find a Partner

Zoho consulting partners sell, manage, and implement Zoho solutions. By providing direct training and support, a partner can help you make the most of your technology investment.

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Your Desk is now pocket-friendly. Literally.

Now, close tickets on-the-go using Zoho Desk's mobile app. Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are.

Try the Agent App Try Radar for Zoho Desk